Terms and Conditions

Effective as of April 20, 2025

These terms of use (“Terms”) constitute a binding agreement between you and OUCH MATCH LLC (“OUCH MATCH”), the operator of www.ouchmatch.com (the “Platform” / “Site”). Please read carefully through all sections of these terms. Your access to and use of the site is subject to these terms and all applicable laws, and we reserve the right to terminate your access to the site if you violate these terms. By clicking on links within the site or webpages beyond the site’s homepage or by clicking on a box or icon you agree to these terms whether you complete a transaction with OUCH MATCH and whether you complete your transaction on the site or through other channels, such as by telephone, email, facsimile or otherwise.

We may make changes to the content available on the Site at any time. We can change, update, add, or remove provisions of these Terms at any time by posting the updated Terms on the Site. We will make commercially reasonable efforts to notify you of any material changes to these Terms. However, we are not obligated to. You waive any right you may have to receive specific notice of such changes to these Terms. By using the Site after we have updated the Terms, you are agreeing to the then-current Terms. You are responsible for regularly reviewing these Terms.

Besides these Terms, we also publish a Privacy Policy. Although it is not part of these Terms, we encourage you to read it to better understand how you can update, manage, access, and delete your information. If you do not agree to the Terms, you must immediately terminate use of the website and/or forum, group.

This Site Does Not Provide Medical Advice

All content provided on the site, such as text, treatments, dosages, outcomes, charts, reports on successful recovery, graphics, photographs, images, advice, messages, forum postings, and any other material provided on the site are for informational purposes only and are not a substitute for professional medical advice or treatment. Always seek the advice of your physician or other qualified health provider regarding your health. Never disregard professional medical advice or delay in seeking it because of something you have read on this site.

If you think you may have a medical emergency, call your doctor or 911 immediately.

OUCH MATCH does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned by members or story authors on the site. Reliance on any information provided by ouchmatch.com, by persons appearing on the site at the invitation of OUCH MATCH, or by other members / story authors is solely at your own risk.

Digital Products

All digital products, including successful recovery reports, offered on this site are provided for informational purposes only. By purchasing, accessing and / or downloading any digital product from this site, you agree to the following terms and conditions:

License: upon purchase, you are granted a non-exclusive, non-transferable, revocable license to access and use the digital product for your personal, non-commercial use. You may not distribute, share, sell, or otherwise transfer the digital product to any third party.
Intellectual property: all digital products are the intellectual property of OUCH MATCH LLC and/or its licensors. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the digital product without the express written consent of OUCH MATCH LLC.
No refunds: due to the nature of digital products, all sales are final. Once a digital product has been purchased, it is non-refundable and non-returnable.
Access: you are responsible for ensuring that your device meets the necessary system requirements to access and use the digital product. OUCH MATCH is not liable for any issues arising from your inability to access the digital product due to technical limitations of your device or internet connection.
Accuracy: While we strive to ensure that the information contained in our digital products is accurate and up-to-date, OUCH MATCH makes no warranties or representations regarding the completeness, accuracy, or reliability of the information provided. The use of digital products is at your own risk.
Limitation of liability: in no event shall OUCH MATCH LLC be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the digital product. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
Modifications: OUCH MATCH LLC reserves the right to modify or discontinue, temporarily or permanently, any digital product at any time without notice. We may also update these terms from time to time, and your continued use of the digital product constitutes your acceptance of any changes.
Pricing: All prices are listed in USD and are subject to change without notice. We are not responsible for typographical errors in pricing.
Payment: Payments are processed through [Payment Processor(s)]. By purchasing a Digital product, including successful recovery reports, you agree to pay the listed price and any applicable taxes.

Accessing the Site

We reserve the right to withdraw or amend this Site, and any Services or Materials (defined below) we provide on the Site, in our sole discretion and without notice. We will not be liable if, for any reason, all or any part of the Site is unavailable at any time or for any period. From time to time, in our sole discretion and without notice, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.

You are responsible for both:

Making all arrangements necessary for you to have access to the Site.
Ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them.

To access the Site or certain of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete, and that you have the authority to provide such information to us.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you sign out of or exit from your account at the end of each session. You should use caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any reason, including if, in our opinion, you have violated any provision of these Terms.

Your Communications to the Site

You, not OUCH MATCH, are entirely responsible for all content that you upload, post (whether on a blog, email distribution list, message board, OUCH MATCH social networking sites including Facebook, Instagram, Twitter, Reddit, and LinkedIn, or other commenting forums), email, or otherwise transmit via the website.

By forwarding any content or communications to us through the Site or by other electronic means, you thereby grant us a perpetual, royalty-free, fully paid-up, worldwide, irrevocable, nonexclusive, freely transferable, and freely sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, redistribute, and display such content and communications in any form for the purposes of providing the Services and any purpose tangentially related to the Services. No compensation will be paid to you with respect to our or our sublicensees’ use of your communications. By providing or submitting content, you represent and warrant that you own or otherwise control all of the rights to your submitted content and communications as described in this section, including all the rights necessary for you to submit the content and communications and grant the license above.

Electronic communications: by using the site and/or the services, you consent to receive electronic communications, including electronic notices, from us. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the site and/or materials. These electronic communications are part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Proprietary Rights and Your Use of the Site

Unless otherwise specified in these terms, all information and screens appearing on this site are the sole property of OUCH MATCH LLC ("OUCH MATCH"), our subsidiaries, affiliates, and other parties. We provide content through the site that is copyrighted or contains protectable trademarks of OUCH MATCH or our third-party licensors and suppliers (collectively, the "materials"). Materials may include documents, services, software, site design, text, graphics, logos, video, images, icons, and other content, as well as the arrangement thereof.

Subject to these terms, we hereby grant you a revocable, limited, personal, non-exclusive, and non-transferable license to use, view, print, display, and download the materials for the sole purpose of viewing them on a stand-alone personal computer or mobile device and to use this site solely for your personal use. Except for the foregoing license and as otherwise required or limited by applicable law, you have no other rights in the site or any materials. You may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or exploit in any manner or for any purpose that would constitute an infringement of our, our licensors, or the site's other users' intellectual property rights.

All rights not expressly granted herein are reserved. If you breach any of these terms, the above license will terminate automatically, and you must immediately destroy any downloaded or printed materials.

Your use of, and reliance on, any advice or information obtained from or through the service is at your own risk. All content, including software, products, services, information, text and related graphics contained within or available through this service, whether provided by OUCH MATCH, third parties, or other members, are provided on an "as is" basis. OUCH MATCH makes no representations or warranties of any kind, either express or implied, as to the operation of this website or the information, content or materials included in this service. To the fullest extent permissible pursuant to applicable law, OUCH MATCH disclaims all representations and warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or satisfactory quality, fitness for a particular purpose, workmanlike effort, informational content, title, or non-infringement of the rights of third parties. OUCH MATCH does not warrant or make any representations that this OUCH MATCH service will operate error-free or uninterrupted, that defects will be corrected, or that this website and/or its server will be free of viruses and/or other harmful components. ouch match does not warrant or make any representations regarding the suitability, availability, accuracy, reliability, completeness, or timeliness of any material of any kind contained within this site for any purpose, including software, products, services, information, text and related graphics content.

Links to Other Websites: ouchmatch.com may contain links to other websites that are not under the control of OUCH MATCH. The inclusion of any link does not imply endorsement by OUCH MATCH of such site and OUCH MATCH is not responsible for the content of such linked sites.

Permitted Uses

By accessing or using the Site, you agree that:

• Your use of the Site is subject to and governed by these Terms;

• You will only access or use the Site and transact business with us if you are at least eighteen (18) years old;

• You will use the Site solely for its Services offered in the normal course of business;

• You will always act in accordance with the law and custom, and in good faith;

• You will comply with and be bound by these Terms as they appear on the Site each time you access and use the Site;

• Each use of the Site by you indicates and confirms your agreement to be bound by these Terms; and

• These Terms are a legally binding agreement between you and us that will be enforceable against you. You further agree to not use the Site in any way that:

• Changes or alters the Site or content or Services that may appear on the Site;

• Impairs in any way the integrity or operation of the Site;

• Interferes with or induces a breach of the contractual relationships between us and our employees;

• Is in any way unlawful or prohibited, or that is harmful or destructive to anyone or their property;

• Transmits any advertisements, solicitations, schemes, spam, flooding, or other unsolicited email and commercial communications;

• Transmits any harmful or disabling computer codes or viruses;

• Harvests email addresses from the Site;

• Transmits unsolicited email to the Site or to anyone whose email address includes the domain name of the Site;

• Interferes with our network services;

• Attempts to gain unauthorized access to our network services;

• Suggests an express or implied affiliation or relationship with us without our express written permission;

• Impairs or limits our ability to operate the Site or any other person’s ability to access and use the Site;

• Unlawfully impersonates or otherwise misrepresents your affiliation with any person or entity;

• Transmits or uploads violent, obscene, sexually explicit, discriminatory, hateful, threatening, abusive, defamatory, offensive, harassing, or otherwise objectionable content or images;

• Dilutes or depreciates our or any of our affiliates’ name and reputation;

• Transmits or uploads content or images that infringe upon any third party’s intellectual property rights or right to privacy; or unlawfully transmits or uploads any confidential, proprietary or trade secret information.

User-Generated Content

By participating in the forums or groups on the OUCH MATCH website, you agree to adhere to the following guidelines regarding user-generated content:

Prohibited Content: You must not post, upload, transmit, or otherwise make available any content that:
- Promotes hate speech, racism, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.
- Harasses, threatens, or bullies other users.
- Contains illegal content or promotes illegal activities.
- Is defamatory, libelous, or invasive of another's privacy.
- Contains obscene, pornographic, or sexually explicit material.
- Infringes on any intellectual property rights, including copyrights, trademarks, or trade secrets.
- Contains spam, unsolicited advertisements, or any form of solicitation.
- Contains viruses, malware, or any other harmful code.
Responsibility for Content: You are solely responsible for the content you post on the forum. OUCH MATCH does not endorse any user-generated content and expressly disclaims any and all liability in connection with user content.
License to Use Content: By posting content on the forum or groups, you grant OUCH MATCH a perpetual, royalty-free, fully paid-up, worldwide, irrevocable, nonexclusive, freely transferable, and freely sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any form for the purposes of providing the services and any purpose tangentially related to the services.
Moderation: OUCH MATCH reserves the right, but is not obligated, to monitor, review, and remove any user-generated content that violates these terms or is otherwise objectionable at our sole discretion. We may also terminate or suspend your access to the forum or groups for violations of these guidelines.
Reporting Violations: If you encounter content that you believe violates these guidelines, please report it to us at info@ouchmatch.com. We will review all reports and take appropriate action as necessary.
No Endorsement: The views expressed in the forum are those of the individual contributors and do not necessarily reflect the views of OUCH MATCH. We do not endorse any opinions, advice, or recommendations posted by users.

By participating in the forum or groups, you agree to comply with these guidelines and understand that failure to do so may result in the removal of your content and/or termination of your access to the forum.

Liability for User Content

User Responsibility: Users are solely responsible for the content they post, upload, or otherwise make available on the forum or groups. This includes any text, images, videos, or other materials. By posting content, you represent and warrant that you have the necessary rights and permissions to share such content and that it does not violate any laws or third-party rights.
No Endorsement: OUCH MATCH does not endorse, support, or guarantee the accuracy, completeness, or reliability of any content posted by users. The views expressed in the forum or groups are those of the individual contributors and do not necessarily reflect the views of OUCH MATCH.
Disclaimer of Liability: OUCH MATCH is not responsible or liable for any user-generated content, including any errors or omissions in such content, or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the forum or groups.
Content Monitoring: While we reserve the right to monitor and review content posted on the forum or groups, we are under no obligation to do so. We may remove or modify any content at our sole discretion, but we do not assume any responsibility for failing to do so.
Indemnification: You agree to indemnify, defend, and hold harmless OUCH MATCH, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to your content, your use of the forum or groups, or your violation of these terms.

Accessibility

OUCH MATCH is committed to ensuring that our site and forum are accessible to all users, including those with disabilities. We strive to comply with relevant accessibility standards, such as the Web Content Accessibility Guidelines (WCAG). If you encounter any accessibility barriers or have suggestions for improvement, please contact us at info@ouchmatch.com. We welcome your feedback and are dedicated to making our platform inclusive for everyone.

Moderation and Enforcement

To maintain a safe and respectful environment for all users, OUCH MATCH implements the following moderation and enforcement policies for the forum or groups:

Active Moderation: Our team of moderators actively monitors the forum or groups to ensure compliance with our terms and conditions. Moderators have the authority to review, edit, or remove any content that violates our guidelines or is deemed inappropriate.
Automated Tools: In addition to human moderation, we may use automated tools to detect and flag content that potentially violates our terms. These tools help us quickly identify and address issues, but they are not a substitute for human judgment.
Content Removal: Content that violates our guidelines may be removed without prior notice. This includes, but is not limited to, content that is illegal, harmful, or otherwise objectionable.
Warnings and Notifications: Users who violate our terms may receive warnings or notifications outlining the nature of the violation and the actions taken. Repeated violations may result in more severe consequences.
Account Suspension or Ban: In cases of severe or repeated violations, we reserve the right to suspend or permanently ban a user's account. This action is taken to protect the community and uphold the integrity of the forum or groups.
Appeals Process: Users who believe their content was removed or their account was suspended in error may contact us at info@ouchmatch.com to request a review. We will consider appeals on a case-by-case basis and provide a response within a reasonable timeframe.
Community Reporting: We encourage users to report any content or behavior that violates our guidelines. Reports can be submitted through the forum's reporting feature or by contacting us directly at i nfo@ouchmatch.com. All reports are reviewed by our moderation team.
Transparency: We strive to be transparent about our moderation practices and decisions. While we may not disclose specific details of individual cases, we aim to provide general information about our enforcement actions and policies.

Privacy and Data Collection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you use the OUCH MATCH web site, including participation in the forum or groups. By using the forum or groups, you agree to the collection and use of your information as outlined in our Privacy Policy.

Data Collection: When you register for and participate in the forum or groups, we may collect certain information, including but not limited to, your username, email address, IP address, and any content you post. This information is used to manage your account, facilitate communication, and ensure compliance with our terms.
Use of Information: We use the information collected to provide and improve our services, communicate with you, and maintain the security and integrity of the forum or groups.
Data Security: We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
User Rights: You have the right to access, update, or delete your personal information as outlined in our Privacy Policy. For any requests or inquiries regarding your data, please contact us at info@ouchmatch.com.
Cookies and Tracking Technologies: Our site may use cookies and similar technologies to enhance your experience and gather information about how you use the forum or groups. For more details, please refer to our Privacy Policy.

By participating in the forum or groups, you acknowledge that you have read and understood our Privacy Policy and consent to the practices described therein.

Rights/OUCH MATCH's Official Logo/Copyright and Reprint Permissions

The content of the website includes, including digital products without limitation, (i) OUCH MATCH trademarks, logos, service marks, brands, trade names, and other distinctive identification; (ii) information, data, directories, materials, computer code, products, services, software applications, text, images, photographs, audio and video materials, podcasts, webinars, publications, online courses, and artwork; and (iii) content contained in, displayed or available through the website and digital products (the items in section (i), (ii), and (iii) are collectively referred to herein as "OUCH MATCH Content"). OUCH MATCH Content is the property of OUCH MATCH, its licensors, sponsors, partners, advertisers, content providers, and other third parties and is protected by law including, but not limited to, copyright, trade secret and trademark law, as well as other laws, rules, and regulations. All rights are reserved. The reproduction, transmission, distribution, sale, publication, broadcast, exploitation, circulation, or dissemination of any OUCH MATCH Content by you, or by you through any other person or entity, is strictly prohibited unless express written consent is obtained from OUCH MATCH or owner of the content if OUCH MATCH is not the owner.

European Union and Other Foreign Nations

This OUCH MATCH Website is governed by and operated in accordance with the laws of the United States of America. By using this Website and submitting any personal information, visitors from outside of the United States acknowledge that the Website is subject to U.S. law and consent to the transfer of personal data to the U.S.

Dispute Resolution

In the event of a dispute arising from interactions within the forum or between users and OUCH MATCH, the following procedures will apply:

Initial Resolution: We encourage users to resolve disputes amicably and directly with one another whenever possible. Open communication and mutual respect are key to maintaining a positive community environment.
Reporting Disputes: If a dispute cannot be resolved between users, or if it involves a violation of our terms and conditions, users may report the issue to our moderation team at info@ouchmatch.com. Please provide detailed information about the dispute, including any relevant communications or content.
Moderation Review: Our moderation team will review the reported dispute and may take appropriate action, which could include content removal, issuing warnings, or other measures as outlined in our moderation and enforcement policies.
Mediation: For disputes that require further intervention, OUCH MATCH may offer mediation services to facilitate a resolution. Participation in mediation is voluntary and requires the agreement of all parties involved.
Binding Arbitration: If a dispute cannot be resolved through the above methods, it may be submitted to binding arbitration. Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration service. The decision of the arbitrator will be final and binding on all parties.
Governing Law: All disputes will be governed by the laws of the United States and the state in which OUCH MATCH is headquartered, without regard to its conflict of law principles.
Jurisdiction: Any legal action or proceeding arising out of or related to these terms or the forum shall be brought exclusively in the courts located in Florida, and each party consents to the jurisdiction of such courts.
Class Action Waiver: Users agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

By using the forum or groups, you agree to these dispute resolution procedures. Our aim is to provide a fair and efficient process for resolving conflicts while maintaining the integrity of our community.

Statute of Limitations

Regardless of any statute or law to the contrary, you must file any claim or cause of action airing out of or related to the website and/or forums within one (1) year after such claim or cause of action arose or be forever barred. This Section shall survive termination of this Agreement.

Notification of Changes

We reserve the right to update or modify these Terms at any time. In the event of material changes, we will notify you by one or more of the following methods:

Posting a notice on the homepage of our site.
Sending an email to the email address associated with your account.
Displaying a notification when you log into your account.

Your continued use of the site following the posting of changes constitutes your acceptance of such changes. We encourage you to review these Terms periodically to stay informed about any updates.

Questions

If you have any questions or comments about these Terms or this Site, please contact us by email at info@ouchmatch.com